Traceroute is a utility that records the route between your computer and a specified destination on the Internet. It also calculates and displays the amount of time each hop takes. This utility can help you determine whether the network to your Web site is down or just very slow. Planet Net Support uses this information to track the issue. If you cannot reach your Web site, you will want to run a traceroute before you contact Planet Net Support.
The following steps were created using Windows XP.
 |
From
the desktop, click Start; click Run. |
 |
From
the Run dialog box, in the Open text box, enter command.
Click OK. |
 |
From the DOS window, at the prompt, enter tracert, followed by a space, and then either your domain IP address or your domain name (e.g., www.forexample-domain.com). |
 |
Traceroute will tell you how many routers your packets travel through, how long it takes to travel between routers, and if the routers have DNS entries, as well as the names of the routers and their network affiliation and geographic location.
If there are long return times or your request timed out, copy the information and include it in a Web case for Planet Net Technical Support. To copy your traceroute, continue with Step 5. |
 |
Place
your mouse pointer in the upper corner of the command prompt
screen, then left-click your mouse while while continuing
to hold the left mouse key down, drag your pointer to highlight
the traceroute information. Right-click the command prompt
menu bar, select Edit; click Copy. |
 |
From the desktop, click Start, select Programs, then select Accessories. Click Notepad. |
 |
From the Edit drop-down menu, click Paste. The traceroute information can now be saved and/or pasted into the information you submit to Planet Net Technical Support. |
 |
To
close the DOS window, enter exit. |
